WELCOME TO KLARBORG.COM
Help & FAQ
The Company Klarborg USA LLC
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Who runs Klarborg.com & Klarborg USA LLC?
- Klarborg USA LLC is owned by Etly's 3 Sons Martin, Mads & Mathias Klarborg.
- Address: 126 College Street, 05401 Burlington, VT, USA
- Contact: contact@klarborg.com
- We run Klarborg USA LLC from Denmark, so we are 6–9 hours ahead of U.S. time zones. Therefore, our response times may vary.
- Klarborg USA LLC is owned by Etly's 3 Sons Martin, Mads & Mathias Klarborg.
Shipping Policies
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What are the shipping costs for Klarborg products?
- We offer free shipping on orders over $110 in the US. For orders below these amounts, shipping costs will be calculated at checkout based on your location.
- We offer free shipping on orders over $110 in the US. For orders below these amounts, shipping costs will be calculated at checkout based on your location.
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How long does shipping take?
- Shipping times vary depending on your location. Typically, orders within USA & Canada arrive within 2-10 business days.
- Shipping times vary depending on your location. Typically, orders within USA & Canada arrive within 2-10 business days.
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Is there a return policy?
- Yes, we have a 365-day exchange policy and 60 Days refund policy. If you're not satisfied with your purchase, you can return it within 60 days for a full refund or within 365 days to make an exchange.
- Yes, we have a 365-day exchange policy and 60 Days refund policy. If you're not satisfied with your purchase, you can return it within 60 days for a full refund or within 365 days to make an exchange.
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What payment methods do you accept?
- We accept various payment options, including PayPal, Apple Pay, and major credit cards.
Product care
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How should I care for my Klarborg figurines?
- To keep your Klarborg figurines in pristine condition, gently dust them with a soft cloth. Avoid using water or cleaning agents, as they may damage the hand-painted details.
- To keep your Klarborg figurines in pristine condition, gently dust them with a soft cloth. Avoid using water or cleaning agents, as they may damage the hand-painted details.
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Are Klarborg products safe for children?
- While our products are designed with a whimsical touch, they are decorative items and not toys. We recommend keeping them out of reach of young children.
- While our products are designed with a whimsical touch, they are decorative items and not toys. We recommend keeping them out of reach of young children.
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Can I display Klarborg figurines outdoors?
- Klarborg figurines are best suited for indoor display. Exposure to outdoor elements may affect their quality and appearance. Therefore we do not recommend outdoor use.
- Klarborg figurines are best suited for indoor display. Exposure to outdoor elements may affect their quality and appearance. Therefore we do not recommend outdoor use.
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What should I do if my figurine is damaged during shipping?
- If your figurine arrives damaged, please contact our customer support team at contact@klarborg.com We will assist you with a replacement or refund.
- If your figurine arrives damaged, please contact our customer support team at contact@klarborg.com We will assist you with a replacement or refund.
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What is it made of?
- Klarborg figurines are crafted with a lot of love and attention to detail. They are made from a durable type of ceramic, which ensures that each piece maintains its quality and charm over time.
